Herriott IT Services

Business Services Pricing

Our business services are designed for proactive IT management, ensuring your systems run smoothly, securely, and efficiently. A monthly subscription provides consistent, dedicated support, allowing you to focus on your core operations without IT worries.

Subscription Benefits:

Your subscription covers the labor involved in:

  • Troubleshooting Devices: Diagnosing and resolving issues with covered equipment.
  • Setting Up Devices: Initial installation and configuration of new or replacement devices.
  • Modifying Devices: Adjusting configurations, settings, or software as needed.
  • Repairing Devices: Labor for fixing issues, though the cost of physical parts is not included.

Important Note: The subscription covers labor only and does not warranty any devices or cover the cost of physical parts.

What is a "Device"?

Each "Device" is considered a single, identifiable piece of IT equipment requiring active management and support. Examples include:

  • Physical Computers (Desktops, Laptops)
  • Virtual Computers / Virtual Machine Instances
  • Physical Servers
  • Virtual Servers
  • Network Switches
  • Network Routers
  • Wireless Access Points
  • Firewalls
  • Network Attached Storage (NAS) Devices

For basic setups with limited complexity, a switch and router may be bundled together and counted as one device. This will be determined during the quoting process.

Subscription Device Pricing (Monthly):

Pricing scales automatically based on the total number of managed devices under your subscription.

Small Office

1–9 Devices

$75 per device / month

Growing Business

10–19 Devices

$70 per device / month

Medium Business

20–49 Devices

$65 per device / month

Large Business

50–99 Devices

$60 per device / month

Enterprise

100+ Devices

$55 per device / month

Minimum monthly charge of $300 applies. Typical startup devices will include a bundled modem/router/network switch, a printer, and two devices which would be covered by the $300. Pricing includes labor for troubleshooting, setup, modification, and repair of covered devices. Parts not included.

Hourly Support (Non-Subscription Clients & Out-of-Scope Work):

For businesses not on a subscription plan, or for projects and issues falling outside the scope of your active subscription, services are available on an hourly basis.

  • Standard Service Rate: $100/hour (1-hour minimum).
    A quote will be provided based on the estimated time to complete the job.
    Work will commence only after verbal acceptance of the quote.
  • Emergency Service Rate: $150/hour (billed in 15-minute increments, with a 1-hour minimum).
    For urgent issues requiring immediate attention without waiting for a quote.

Residential Services Pricing

For home users needing reliable and efficient IT support, services are offered on an as-needed basis, with no subscription required.

  • Standard Service Rate: $75/hour (1-hour minimum).
    A quote will be provided based on the estimated time to complete the job.
    Work will commence only after verbal acceptance of the quote.
  • Emergency Service Rate: $100/hour (billed in 15-minute increments, with a 1-hour minimum).
    For urgent issues requiring immediate attention without waiting for a quote.